Tips and Solutions for printer problems

Some parts of the printer are designed to rotate in ONE direction ONLY

Before calling for Technical Support…
  Try to be near printer when you call us for
    technical support.
  Find out what recent work may have been
    performed on the machine.
  Save samples of defective print.
  Note if the problem is intermittent or a
    "hard" error or permanent problem.
  Check to see if printer is under warranty.

Print defects…
  Try a different toner cartridge.
  Clean excess toner and dust from the
    paper path
  Save a copy of defective print.
  Stop print halfway through machine to see
    if the defect occurs  on the drum
  Determine if the defect repeats going
    down the page.

Paper path problems (Jams)…
  Check for obstructions
  Determine exact location of paper jams
  If possible, try alternate paper path
  Is paper leaving tray
  Is paper tray overfilled

Printer will not communicate…
  Be sure the printer is set to the proper inter
    face mode (Serial or Parallel)
  Try the printer on a different computer.
  Check software setup and options.
  See if its engine test works.
  Change the printer cable.

Error codes…
  Write down error code exactly as it appears
  Note what events took place as the error
    code occurred
  Turn printer off and back on to see if error
    goes away